Application Lifecycle Management Services

Application Life Cycle

Management Services

Application Life cycle Management

Our AMS services are based on best practices which involve a set of guidelines and strategies to ensure effective and efficient support for SAP systems. These practices help our clients maintain the stability, performance, and functionality of their SAP environments while minimizing disruptions.

Here are some key SAP support best practices:

Clear Support Structure
Continuous Training
Incident Management
Monitoring and Alerts
Security and Authorization Management
Performance Tuning
Regular Health Checks

Documentation
Change Management
Problem Management
Patch and Update Management
Backup and Disaster Recovery
User Feedback
Continuous Improvement

Clear Support Structure

Establish a well-defined support structure with designated roles and responsibilities for different support levels, including end-users, help desk, functional experts, technical teams, and external support partners.

Documentation

Maintain comprehensive documentation for your SAP environment, including configurations, customizations, workflows, processes, and known issues. This documentation facilitates quicker troubleshooting and knowledge sharing.

Change Management

Implement change management processes to track and control modifications to your SAP environment. Changes should be thoroughly tested and communicated to relevant stakeholders before implementation.

Continuous Training

Invest in training programs for SAP users and support teams to ensure they have up-to-date knowledge of the system's features, functions, and best practices.

Incident Management

Implement an incident management process that includes categorizing, prioritizing, tracking, and resolving issues in a timely manner. Utilize ticketing systems to streamline incident handling.

Problem Management

Identify recurring issues and initiate problem management to address root causes systematically. Preventive actions should be taken to eliminate the causes of frequent incidents.

Monitoring and Alerts

Implement monitoring tools to proactively identify performance bottlenecks, resource utilization issues, and potential system failures. Set up alerts to notify support teams of critical situations.

Patch and Update Management

Regularly apply SAP patches, updates, and support packages to ensure that your system remains secure and up to date. Test these updates in a non-production environment before deployment.

Security and Authorization Management

Implement robust security practices to protect your SAP environment from unauthorized access. Regularly review and adjust user authorizations to match job roles.

Backup and Disaster Recovery

Establish a reliable backup and disaster recovery strategy to ensure data integrity and business continuity. Regularly test your disaster recovery plan.

Performance Tuning

Monitor system performance and tune configurations, databases, and hardware to optimize SAP system responsiveness and throughput.

User Feedback

Encourage end-users to provide feedback on system usability, issues, and suggestions for improvements. User feedback can offer valuable insights into system challenges.

Regular Health Checks

Perform regular health checks on your SAP environment to assess its overall stability, performance, and alignment with best practices.

Continuous Improvement

Regularly review and refine your SAP support processes based on lessons learned from incidents, changes, and ongoing feedback.

To Know More